Delete Your Account

Option 1 — Delete it yourself (website or app)

If you can still sign in, this is the fastest way. Your account is closed and deactivated immediately, and you are signed out of all sessions. You can also send a request below to have the account records permanently erased.

On the Dubuz website

1. Sign in at dubuz.com/login.
2. Open your account dashboard (dubuz.com/account).
3. In the account menu, choose Delete Account.
4. Enter your account password, tick the confirmation box, and press Delete My Account.

In the Dubuz mobile app

1. Open the app and go to the Account tab.
2. Open Settings, then choose Delete Account.
3. Confirm with your password and accept the acknowledgement, then submit.

Admin and staff accounts cannot self-delete here; they must be removed from the Admin Panel for security reasons.

Option 2 — Request deletion (if you can no longer sign in)

Lost access to your account, phone, or email? Send us a deletion request with the form below and we will verify that the account belongs to you before erasing it.

You can also email us directly at support@dubuz.com with the subject “Account deletion request” from the email address registered to the account.

What gets deleted

When your account is permanently deleted, we remove:

• Your profile: name, email address, phone number, date of birth, city and country, language and theme preferences, password, and profile photo.
• Linked sign-in accounts (for example Google or phone/Firebase links).
• Business profile details: business name, logo, cover photo, description, website, category, city, and business phone.
• All of your listings, together with their photos and any videos or Stories attached to them.
• Messages and conversations you sent or received (removed for both sides).
• Reviews, likes/reactions, comments, and shares.
• Saved listings and saved searches.
• CVs/résumés and job applications.
• Identity/business verification documents you uploaded.
• Notifications, business notices, push/device tokens, and business follow relationships.
• Payment and transaction records that are linked to your account.

What we keep, why, and for how long

• Closed but not yet erased (Option 1). Using the self-service option closes and deactivates your account immediately and hides your profile and listings from other users, but the account record is kept in a closed state until permanent erasure is completed. If you want the records erased too, also send a request using Option 2.
• Legal, accounting, and anti-abuse records. Where the law requires it, we keep the minimum necessary records (for example tax/accounting records and information needed to prevent fraud or enforce our Terms). We keep these only for as long as the law requires, and then delete them.
• Website analytics. We may keep analytics records (pages viewed, device type, approximate region) to understand how the site is used. These use an internal numeric account reference and contain no name, email address, or phone number.
• Backups. Disaster-recovery database backups may still contain a copy of deleted data for a limited period. Backups are rotated and deleted on a rolling basis by our administrators and are not used for any other purpose.
• Aggregated statistics. Anonymous, aggregated figures (for example total listings or visits) that no longer identify you may be kept.